Customer Focus And Tech: Insights From Chris Schutrups (Sense Of Identity, S1, Ep. 18)

In this episode of our Sense of Identity podcast, we sit down with Chris Schutrups, founder of ⁠The Mortgage Hut⁠, to discuss his dynamic entrepreneurial journey in the mortgage and finance industry. With an extensive background in both finance and hospitality, Chris shares valuable insights on customer-centric business strategies and the importance of leveraging technology for growth.


Chris brings a wealth of experience, having led The Mortgage Hut to become one of the UK's leading mortgage advice brands.


His journey also includes significant roles in the UAE's mortgage market and ventures in the hospitality industry.


Key Takeaways:
Customer-Centric Approach: Chris emphasises the importance of putting customers at the heart of every business decision, ensuring a personalised and valuable experience.Leveraging Technology: From integrated booking systems in hospitality to innovative marketing strategies in finance, hear about technology's crucial role in enhancing customer engagement and operational efficiency.Regulated Industries: Chris discusses the benefits of operating in regulated industries, highlighting the higher barriers to entry and the potential for better margins and business stability.


Learn more: https://www.beyondencryption.c....om/blog/customer-foc